Skip to main content

Original 1000 Islands Maps

Menu

Shipping & Returns Policy

1000 Islands Maps Last Updated: June 10th 2026

1. Shipping Policy

1.1 Product Availability

We currently sell one product: The Original 1000 Islands Map (physical print edition).

All orders are fulfilled directly by our Company 1000 Islands Maps.

1.2 Processing Time

Orders are processed within 2–3 business days. Orders placed on weekends or holidays are processed the next business day.

1.3 Shipping Method

We ship using a trusted carrier Canada Post Using:

  • Xpresspost TM – Canada
  • Xpresspost TM – USA
  • Xpresspost TM International

All shipment are sent out using Canada Post Xpresspost that provides tracking number on package

Shipping method is automatically selected based on destination and best available rate.

1.4 Shipping Locations

We ship worldwide, including:

  • Canada
  • United States
  • Europe
  • Australia
  • Asia
  • South America
  • Other international destinations

If your country is not available at checkout, contact us at sales@1000islandsmaps.com.

1.5 Shipping Costs

Shipping rates are calculated at checkout based on:

  • Destination country
  • Package size and weight
  • Carrier rates

International shipping costs may vary depending on customs and regional postal services.

1.6 Delivery Times

Estimated delivery times:

  • Canada: 3–10 business days
  • USA: 5–12 business days
  • International: 7–21 business days

Delivery times may vary due to customs processing, weather, or carrier delays.

1.7 Customs, Duties & Taxes (International Orders)

International customers are responsible for:

  • Customs fees
  • Import duties
  • VAT or local taxes

These charges are not included in the product price or shipping cost.

1.8 Tracking, Signature & Insurance

Tracking, Signature & Insurance ($100 CAD) information is provided in a separate email when shipped.

2. Returns & Refunds

2.1 Return Eligibility

Because we sell a single printed map, returns are accepted only if:

  • The map arrives damaged,
  • The map is defective, or
  • The wrong item was shipped.

2.2 Non‑Returnable Items

We cannot accept returns for:

  • Maps that have been opened, used, or damaged after delivery
  • Maps returned without prior authorization
  • Digital versions (if offered in the future)

2.3 How to Request a Return

To request a return:

  1. Email sales@1000islandsmaps.com within 7 days of delivery.
  2. Include your order number and photos of any damage.
  3. We will provide return instructions if your request is approved.

2.4 Return Shipping

  • If the return is due to our error (damaged), we cover return shipping.
  • For all other cases, the customer is responsible for return shipping costs, including international returns.

2.5 Refunds

Refunds are issued once the returned map is received and inspected. Refunds are processed to the original payment method within 5–10 business days.

Shipping fees are non‑refundable, except in cases of our error.

3. Exchanges

If your map arrives damaged or incorrect, we will replace it at no cost. If the item is out of stock, a refund will be issued instead.

4. Order Cancellations

Orders may be canceled within 12 hours of purchase if they have not yet shipped. Once shipped, cancellations are no longer possible.

5. Lost or Delayed Packages

If your package is lost or significantly delayed, contact us at sales@1000islandsmaps.com. We will work with the carrier to resolve the issue.

6. Contact Us

For questions about shipping, returns, or your order:

1000 Islands Maps Email: sales@1000islandsmaps.com