Shipping & Returns Policy

1000 Islands Information and Promotions Last Updated: June 10th 2026

1. Shipping Policy

1.1 Product Availability

We currently sell one product: The 1000 Islands Map (physical print edition).

All orders are fulfilled directly by 1000 Islands Information and Promotions.

1.2 Processing Time

Orders are processed within 1–2 business days. Orders placed on weekends or holidays are processed the next business day.

1.3 Shipping Methods

We ship using trusted carriers such as:

Canada Post
USPS
UPS
International postal partners

Shipping method is automatically selected based on destination and best available rate.

1.4 Shipping Locations

We ship worldwide, including:

Canada
United States
Europe
Australia
Asia
South America
Other international destinations

If your country is not available at checkout, contact us at sales@1000islandsmaps.com.

1.5 Shipping Costs

Shipping rates are calculated at checkout based on:

Destination country
Package size and weight
Carrier rates

International shipping costs may vary depending on customs and regional postal services.

1.6 Delivery Times

Estimated delivery times:

Canada: 3–10 business days
USA: 5–12 business days
International: 7–21 business days

Delivery times may vary due to customs processing, weather, or carrier delays.

1.7 Customs, Duties & Taxes (International Orders)

International customers are responsible for:

Customs fees
Import duties
VAT or local taxes

These charges are not included in the product price or shipping cost.

1.8 Tracking

Tracking information is provided when available. Some international economy shipments may not include tracking.

2. Returns & Refunds

2.1 Return Eligibility

Because we sell a single printed map, returns are accepted only if:

The map arrives damaged,
The map is defective, or
The wrong item was shipped.

2.2 Non‑Returnable Items

We cannot accept returns for:

Maps that have been opened, used, or damaged after delivery
Maps returned without prior authorization
Digital versions (if offered in the future)

2.3 How to Request a Return

To request a return:

Email sales@1000islandsmaps.com within 7 days of delivery.
Include your order number and photos of any damage.
We will provide return instructions if your request is approved.

2.4 Return Shipping

If the return is due to our error (damaged or incorrect item), we cover return shipping.
For all other cases, the customer is responsible for return shipping costs, including international returns.

2.5 Refunds

Refunds are issued once the returned map is received and inspected. Refunds are processed to the original payment method within 5–10 business days.

Shipping fees are non‑refundable, except in cases of our error.

3. Exchanges

If your map arrives damaged or incorrect, we will replace it at no cost. If the item is out of stock, a refund will be issued instead.

4. Order Cancellations

Orders may be canceled within 12 hours of purchase if they have not yet shipped. Once shipped, cancellations are no longer possible.

5. Lost or Delayed Packages

If your package is lost or significantly delayed, contact us at sales@1000islandsmaps.com. We will work with the carrier to resolve the issue.

6. Contact Us

For questions about shipping, returns, or your order:

1000 Islands Information and Promotions Email: sales@1000islandsmaps.com